1. Information We Collect

When you interact with Amagai Tours, we may collect different types of information to provide you with a smooth and personalized travel experience.

1.1 Personal Information

We may collect personal details such as:

• Full name
• Email address
• Phone number / WhatsApp number
• Nationality
• Passport or ID details (if required for bookings)
• Travel dates and preferences

1.2 Booking Information

When you book a tour or service, we may collect:

• Tour type (city tour, airport transfer, private tour, etc.)
• Number of travelers
• Hotel or pickup location
• Special requests or requirements

1.3 Communication Data

We also collect information when you:

• Contact us through forms, email, or WhatsApp
• Ask questions or request support
• Provide feedback or reviews

1.4 Technical Data

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on website

2. How We Use Your Information

We use your information only for providing better travel services and improving your experience with Amagai Tours.

We may use your data for:

• Confirming and managing tour bookings
• Arranging transportation and travel services in Japan
• Providing customer support before, during, and after your trip
• Sending booking confirmations, updates, and important notifications
• Customizing travel packages according to your needs
• Improving our website, services, and customer experience
• Preventing fraud or misuse of our services

We never sell your personal information to any third party.

3. Data Protection & Security

We take your privacy seriously and use strong security measures to protect your personal data.

Our protection methods include:

• Secure servers and encrypted systems
• Limited access to personal data (only authorized staff)
• Regular monitoring and security updates
• Safe handling of booking and payment information

Although we take strong precautions, no online system is 100% secure. However, we continuously work to keep your data safe.

4. Cookies Policy

Our website may use cookies to improve your browsing experience.

Cookies help us to:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Show relevant travel information

You can disable cookies anytime from your browser settings, but some website features may not work properly.

5. Third-Party Services

In some cases, we may use trusted third-party services such as:

• Payment gateways
• Booking systems
• Email services
• Analytics tools

These third parties may collect limited information required to complete their services. Each third party has its own privacy policy, and we recommend reviewing them separately.

6. Data Sharing

We only share your information in the following cases:

• With travel partners (drivers, guides, hotels) to complete your booking
• When required by law or government authorities
• To protect against fraud or illegal activities
• With your permission

We ensure that all partners handle your data securely and responsibly.

7. Your Rights

As a customer of Amagai Tours, you have full control over your personal data.

You have the right to:

• Access your personal information
• Request corrections to incorrect data
• Request deletion of your data
• Withdraw consent at any time
• Ask how your data is being used

To exercise any of these rights, you can contact us anytime.

8. Data Retention

We keep your personal information only as long as necessary for:

• Completing your tour bookings
• Legal or tax requirements
• Customer support and service improvement

After that, your data is securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal data from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a new “Last Updated” date.

We encourage you to review this page regularly.